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JMI provides Online Complaint System for Maintenance Services (Publish Date: 24/05/2016)

May 24, 2016

Press Release


JMI provides Online Complaint System for Maintenance Services


Jamia Millia Islamia (JMI) has developed Online Complaint Management System for Maintenance Services. This has become possible through the harnessing of the ICT infrastructure in the university. The Online Complaint Management System is likely to bring administrative efficiency, transparency and accountability in the university’s system. The facility will help user to register and track complaints related to infrastructure from their respective places (departments/centres/workplace) through web interface. The complainant will be able to monitor the status of his/her complaint through the File Tracking System.


The facility has been provided by the Building & Construction Department in collaboration with FTK-Centre for Information Technology (CIT) of JMI.


The facility was formally inaugurated by Prof. Talat Ahmad, Vice-Chancellor, JMI today in the Vice-Chancellor’s Office, JMI.


By putting this Online Complaint Management System in place, JMI has taken a lead by making a unique provision to strengthen its internal systems and processes.


On this occasion, Prof. Sharfuddin Ahmad, OSD to Vice-Chancellor, Dr. Abdul Malik, Joint Registrar, Mr. Sanjay Kumar, Finance Officer, Prof. Sirajuddin Ahmed, Professor-in-Charge, Building & Construction Department, Mr. Zafar Alam, Superintending Engineer, Executive Engineers, JMI, Dr. S.K. Naqvi, Addl. Director, FTK-CIT, JMI and other officials of the university were present.





Media Coordinator

Jamia Millia Islamia